{"id":454,"date":"2015-08-12T16:31:12","date_gmt":"2015-08-12T16:31:12","guid":{"rendered":"http:\/\/savoy.nordicmade.com\/?page_id=454"},"modified":"2019-07-25T12:00:36","modified_gmt":"2019-07-25T12:00:36","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/dachshund.eu\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"

[vc_row css=”.vc_custom_1561358571214{padding-top: 50px !important;padding-bottom: 30px !important;}”][vc_column][vc_tta_tour style=”flat” shape=”square” color=”white” gap=”10″ controls_size=”sm” active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”Returns” tab_id=”1561357251616-ee76c7c2-41b2″][vc_row_inner][vc_column_inner][vc_column_text]Need to return an item? No problem!
\nYou will just need your order number<\/span> and the email address associated with your account<\/span> to get started.<\/p>\n

If you are not totally satisfied with your order, and the item is in unused condition with original packaging still intact, the item(s) can be returned for free within 30 days of the shipping date for a refund or store credit (excluding original shipping costs). If the returned item cannot be restocked due to looking used, your request for a refund or store credit will not be processed and the original item will be returned to you.<\/p>\n

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.<\/p>\n

Please allow one week for your return to be fully processed and a refund \/ store credit \/ exchange to be issued.<\/p>\n

Remember, all our products come with a 2 year warranty, so if something goes awry down the track, be sure to let our support team know via support@dachshund.eu<\/a>.
\n*If you are eligible, we\u2019ll email a prepaid returns slip to you.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Exchanges” tab_id=”1561357251640-475c579b-65a8″][vc_row_inner][vc_column_inner][vc_column_text]We are happy to help you make an exchange as long as the item is in unused condition and its original packaging is intact.
\n*Please contact us at support@dachshund.eu<\/a><\/span>
\nIf you would like to exchange a defective item, feel free to contact us.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Warranty” tab_id=”1561357519700-be0e3c4a-2ca2″][vc_row_inner][vc_column_inner][vc_custom_heading text=”Leather Warranty” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”30px”][vc_column_text]Leather is a natural material and is therefore subject to change over time with daily use and wear. Changes in the color and texture should not be considered a flaw but inherent to the elegance of the leather. These changes in the color of the leather and signs of wear are normal. While occasional exposure to water is not an issue, discoloration may result if exposed to water. Cosmetic issues that were not caused by the manufacturing process will not be considered for a warranty replacement.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Contact” tab_id=”1561357537020-0288ee22-8b11″][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]We are open Monday to Friday, 9-20h Central European Time.
\nWe are a small team, so it may take a day or two to receive a response when we’re busy. But don\u2019t worry, we care about every customer and will get back to you ASAP!<\/p>\n

Skype Chat<\/a><\/p>\n

Contact support@dachshund.eu<\/a> for assistance or fill in the form to send us an email.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″]\n

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